Privacy Policy

Last updated: April 20, 2025

This Privacy Policy describes how ChatsGPT AI (“we”, “us,” “our”) collects, uses, and discloses information about individuals who use our website (chatsgpt.ai), applications, services, and features, or who purchase our products or otherwise interact with us (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refers to you as a user of our Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.

CHANGES TO THIS PRIVACY POLICY

We may modify this Privacy Policy from time to time, in which case we will update the “Last Updated” date at the top of this Privacy Policy. If we make material changes to how we use or disclose information we collect, we will use reasonable efforts to notify you (such as by emailing you at the last email address you provided us, by posting notice of such changes on the Services, or by other means consistent with applicable law) and will take additional steps as required by applicable law. If you do not agree to any updates to this Privacy Policy, please do not continue using or accessing the Services.

COLLECTION AND USE OF YOUR INFORMATION

When you use or access the Services, we collect certain categories of information about you from a variety of sources.

Information You Provide to Us

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features. Information that you directly submit through our Services includes:

Basic contact details, such as name, address, phone number, and email (“Contact Information”). We use this information where necessary to perform our contract with you to provide the Services, and to communicate with you (including, with your consent where required, to tell you about certain promotions or products or services that may be of interest to you).
Account information, such as name, username, email and password (“Account Information”). We use this information where necessary to perform our contract with you to provide the Services and to maintain and secure your account with us. If you choose to register an account, you are responsible for keeping your account credentials safe. We recommend you do not share your access details with anyone else. If you believe your account has been compromised, please contact us immediately at support@chatsgpt.ai.
Payment information, such as credit or debit card information and billing address, which we collect using a third party payment processor (“Payment Information”). We use this information where necessary to perform our contract with you to process your payment and provide the Services.
Your input and output, such as questions, prompts and other content that you input, upload or submit to the Services, and the output that you create (“Service Interaction Information”). This content may constitute or contain personal information, depending on the substance and how it is associated with your account. We use this information where necessary to perform our contract with you to generate and output new content as part of the Services. If you make content publicly available or share content with third parties, please note that it may be stored, displayed, reproduced, published, or otherwise used or disclosed without your permission.
Any other information you choose to include in communications with us when necessary to perform our contract with you, for example, when sending a message through the Services (“Other Information You Provide”).

Information Collected Automatically

We and certain third parties also automatically collect certain information about your interaction with the Services (“Usage Data”) through the use of cookies, pixels, tags, and other tracking technologies (“Tracking Technologies”). Usage Data includes:

Device information, such as device type, operating system, unique device identifier, and internet protocol (IP) address.
Location information, such as approximate location.
Other information regarding your interaction with the Services, such as browser type, log data, date and time stamps, clickstream data, and ad impressions.

We use Usage Data to tailor features and content to you, run analytics, and measure and better understand user interaction with the Services, and we may permit third parties to use Usage Data for such purposes.

Information Collected From Other Sources

We may obtain information about you from outside sources, including information that we collect directly from third parties and information from third parties that you choose to share with us. Such information includes:

Analytics data we receive from analytics providers such as Google Analytics (“Analytics Information”), which we use to understand your interaction with, and improve, our Services.
Information from publicly accessible sources, such as information that’s publicly available online (like articles, websites, and journals), which we use where necessary to provide our Services (“Public Information”).

In addition to the specific uses described above, we may use any of the above information to provide you with and improve the Services and to maintain our business relationship, including by enhancing the safety and security of our Services (e.g., troubleshooting, data analysis, testing, system maintenance, and reporting), providing customer support, sending service and other non-marketing communications, monitoring and analyzing trends, and conducting internal research and development. We may also use the information to comply with applicable legal obligations, enforce any applicable terms of service, and protect the Services, our rights, and the rights of our employees, users, or other individuals.

Finally, we may deidentify or anonymize your information such that it cannot reasonably be used to infer information about you or otherwise be linked to you (“Deidentified Information”), and we may use such Deidentified Information for any purpose.

COOKIES AND OTHER TRACKING TECHNOLOGIES

Most browsers accept cookies automatically, but you may be able to control the way in which your devices permit the use of Tracking Technologies. If you so choose, you may block or delete our cookies from your browser or limit cross-site tracking; however, blocking or deleting cookies may cause some of the Services, including certain features and general functionality, to work incorrectly.

To opt out of tracking by Google Analytics, you can visit: Google Analytics Opt-out.

Your browser settings may allow you to transmit a ‘do not track’ signal. Like many websites, our website is not designed to respond to such signals.

DISCLOSURE OF YOUR INFORMATION

We may disclose your information to third parties subject to this Privacy Policy, including the following categories of third parties:

Affiliates: Our affiliates or others within our corporate group, in accordance with our contract with you, and for internal administration or support purposes, to run a successful business and to provide our Services.
Service Providers: Vendors or other service providers who help us provide the Services, including for system administration, cloud storage, generative AI and content creation, security, customer transaction facilitation and relationship management, marketing communications, web analytics, payment networks, and payment processing.
Other Third Parties, including other users: Third parties to whom you request or direct us to disclose information, such as through your use of social media widgets or login integrations, or otherwise choose to share or make output or other information visible to others, including other users.
Advertising Partners: Third parties who display advertising information on our Services or otherwise assist with the delivery of ads.
Professional Advisors: As necessary, we will share your personal data with professional advisors such as auditors, law firms, or accounting firms.
Business Transactions: We will share personal information with a prospective buyer, seller, new owner, or other relevant third party as necessary while negotiating or in relation to a change of corporate control such as a restructuring, merger, asset sale or purchase, bankruptcy, or other business transaction or re-organization.

We may also disclose your information as needed to comply with applicable law or any obligations thereunder or to cooperate with law enforcement, judicial orders, and regulatory inquiries, to enforce any applicable terms of service, and to ensure the safety and security of our business, employees, and users.

Certain features of the Services may allow you to initiate interactions between the Services and third-party services or platforms, such as social networks (“Social Features”). Social Features include features that allow you to access our pages on third-party platforms, and from there ‘like’ or ‘share’ our content. Use of Social Features may allow a third party to collect and/or use your information. If you use Social Features, information you post or make accessible may be publicly displayed by the third-party service. Both we and the third party may have access to information about you and your use of both the Services and the third-party service.

THIRD PARTY WEBSITES AND LINKS

We may provide links to third-party websites or platforms. If you follow links to sites that we do not control and are not affiliated with us, you should review their privacy policies. We are not responsible for the privacy or security of, or information found on, these sites or platforms. Information you provide on public or semi-public venues, such as third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators.

CHILDREN’S PRIVACY

Children under the age of 13 are not permitted to use the Services, and we do not seek or knowingly collect any personal information about children under 13 years of age. If you are above the age of 13 but below the age where you can consent to the processing of your personal information, please obtain your parent or guardian’s consent prior to using the Services.

If we become aware that we have unknowingly collected information about a child under 13 years of age, we will make commercially reasonable efforts to delete such information. If you are the parent or guardian of a child under the relevant minimum age who has provided us with their personal information, you may contact us to request that it be deleted.

DATA SECURITY AND RETENTION

Despite our reasonable efforts to protect your information, no security measures are impenetrable, and we cannot guarantee “perfect security.” Any information you send to us electronically, while using the Services or otherwise interacting with us, may not be secure while in transit. We recommend that you do not use unsecure channels to send us sensitive or confidential information.

We retain your information for as long as is reasonably necessary for the purposes specified in this Privacy Policy. When determining the length of time to retain your information, we consider various criteria, including whether we need the information to continue to provide you the Services, resolve a dispute, enforce our contractual agreements, prevent harm, promote safety, security and integrity, or protect ourselves, including our rights, property or products.

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the rights listed below in relation to personal information that we have collected about you. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law.

Right to Access/Know: You may have a right to request access to personal information that we hold about you, or to request information about our collection, use and disclosure of your personal information.
Right to Delete: You may have a right to request that we delete personal information we maintain about you.
Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party.
Restriction of Processing: You may have the right to ask us to stop, suspend or restrict our processing of personal information.
Objection: You may have the right to object to our processing of personal information.
Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent at any time by contacting us at privacy@chatsgpt.ai. Please note that the withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal, and that where you withdraw your consent, we may not be able to deliver the expected service to you.

You may exercise any of these rights by contacting us at privacy@chatsgpt.ai. We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address and government issued ID, before providing a substantive response to the request.

COMPLAINTS

If you have complaints about how we process your personal information, please contact us at privacy@chatsgpt.ai, and we will respond to your request as soon as possible.

If you think we have infringed data protection laws, you can file a claim with the data protection supervisory authority in the country in which you live or work or where you think we have infringed data protection laws.

HOW TO CONTACT US

Should you have any questions about our privacy practices or this Privacy Policy, please email us at privacy@chatsgpt.ai. For general support inquiries, please contact us at support@chatsgpt.ai.

LANGUAGE

Except as otherwise prescribed by applicable law, in the event of any inconsistency between the English language version and local language version of this Privacy Policy, the English language version will prevail.